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The player from Greece had had an issue with his winnings being voided żeby the internetowego casino, HellSpin Casino, for allegedly breaching the premia terms. The player had claimed that he did not exceed the maximum bet zakres while the bonus państwa active. However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history.
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Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his partner had her own account in the casino. Since they used each other’s devices and payment methods several times, we had owo reject the complaint. The player from Germany had been waiting for a withdrawal for less than two weeks.
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Even though her account państwa verified a year ago, the casino is now demanding additional documents and has rejected her withdrawal request multiple times. The player stopped responding to our questions and comments, therefore, we rejected the complaint. The player from Australia had her winnings cancelled by HellSpin Casino after she submitted a withdrawal request, due to allegedly betting a larger amount than was permitted.
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- The player from Brazil has requested a withdrawal less than two weeks prior owo submitting this complaint.
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